1. TERMS USED IN THIS AGREEMENT
The terms 'we', 'us' and 'our' refers to Ritman Laundry and Dry Cleaning Services, a limited liability Company and/or our subsidiaries and corporate affiliates. The term 'you' refers to you, our esteemed customer transacting business and or visiting our Website to order for our services online.
2. PURPOSE OF THIS WEBSITE
This Website is offered to you conditional upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively called, the 'Agreement'). By accessing or using this Website in any manner, you agree to be bound by this Agreement. To the extent that you Order for any of our services on this Website through our call center agents, you agree that this Agreement shall apply to all such transactions. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.
3. PROOF OF IDENTITY AND MONEY LAUNDERING
We are required to comply with the applicable money laundering legislation in Nigeria, namely the Money Laundering Act. This means that we are under a duty to obtain satisfactory evidence of the identity of all clients who make Hotel reservations with us.
You may for certain transactions be requested to provide certain documents that will prove your identity. We have a legal obligation in certain circumstances to disclose information to the Economic and Financial Crimes Commission and other authorized agencies.
4. USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that (a) you have at least attained 18 years of age; (b) you will use this Website in accordance with this Agreement; (c)you have the legal authority to create a binding legal obligation; (d) you will only use this Website to order our online services make legitimately for you or for another person for whom you are legally authorized to act; (e) you will inform such other persons about the terms and conditions that apply to the use of this Website which you have made on their behalf, including all rules and restrictions applicable thereto; and (f) all information supplied by you on this Website are true, accurate, current and complete. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
5. PAYMENT TERMS
(i) All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.
(ii) All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.
6. PERSONAL ITEMS
Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.
7. GENERAL EXCLUSIONS
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.
Generally, we clean in accordance with the care label instructions. However and without prejudice to the foregoing, we would not be liable for:
(a) Any item which suffers color loss / shrinkage/ damage, during the cleaning process, where the manufacturer’s care label instructions have been adhered to;
(b) Any feather / down filled item;
(c) Any accessory attached to or contained within any item. An 'accessory' means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings;
(d) Any item which is damaged by any accessory on that item;
(e) Any ink marks left behind by our poly-marking label system;
(f) Any item that does not show cleaning instructions;
(g) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process;
(h) Any item with faulty adhesives or interfacing which leave a mark after cleaning;
(i) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process;
(j) Curtains, blinds (venetian, roman) household items (duvets, bedspreads, upholstery covers), leather and suede items;
(k) You are advised to check that your order is complete at the point of collection as no liability for missing items would attach to us once you have accepted same and our attendants have left;
(l) Any item that we consider a risk (this includes removal of stains)for which you were given a Customer Consent Form to authorize the processing of.
Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may 'age' after cleaning. All items are therefore only accepted by us for cleaning at your own risk.
8. COLLECTION OF GARMENTS
Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays.
We are not responsible for any loss after delivery to your doorman, concierge or other authorized person. If you are unable to pickup your delivered order within this time period (e.g. vacation, office transfer, etc.). Please inform us before the scheduled date of delivery in writing by post, email or telephone. We will keep it in our shop for an agreed period (Maximum 3 Months)
In the event that garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
9. CLAIMS
(i) Our Liability for any reason (including but not limited to lost or damaged items) shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition;
(ii) If you believe the depreciated value of your garment/item exceeds 10 times our service charge, the value of the garment/item must be declared to our attendant at the time of collection in which case the garment/item will be serviced at 1/10th of the declared value of the item;
(iii) We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us;
(iv) Any claim settled by us will be on condition that it is accepted by you as full and final settlement;
(v) We will not be liable for any damage which is not related to or caused by the cleaning process;
(vi) We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above;
(vii) From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out.
10. CUSTOMER SERVICE
Our Customer service desk is open 24 hours and in the unlikely event that you are not satisfied with any of our services, please notify us of any such complaints and return the item to the branch with the receipt within 48 hours from collecting your item please, ensuring it is returned unworn / unused with the original packaging. You will receive a Customer Service Form that must be fully completed. Failure to do so will invalidate any potential complaint. Failure to notify us of any such complaints and return the item to the branch with the receipt within 48 hours would invalidate any such complaints and we will not be responsible for any such claims.
11. DISCLAIMER
Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time and at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
12. PROHIBITED ACTIVITIES
The content and information on this Website (including, but not limited to, price and availability of Online services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your Online Orders (and related documents) for the services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
(i) use this Website or its contents for any commercial purpose;
(ii) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iii) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
(iv) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
(v) deep-link to any portion of this Website for any purpose without our express written permission; or 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
13. JURISDICTION
These terms and conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria and the parties shall submit to the non-exclusive jurisdiction of the courts of the Federal Republic of Nigeria.
